We help San Franciscans navigate the healthcare system to get better services and find solutions

We make the messy simpler and the stressful easier.
Here’s how we do it:

Problem: A relative or friend experiences a serious injury or is diagnosed with a serious illness. You need to help, but you’re juggling a job and family and maybe even live half a continent away.

How We Can Help: We’ll be with you and your loved one every step of the way:

• Find the best treatment options and make sure your loved one has access
• Schedule and accompany your loved one to doctor’s appointments
• Oversee any hospital care
• Track and make a record of all treatments, tests, doctors, medications, and recommendations
• Keep you updated throughout the process, so you don’t have to miss a beat or worry
• Help you understand the choices available when decisions need to be made

Let us help you help your loved one.

Problem: You need a medical specialist or second opinion. How do you find the right person?

How We Can Help: We’ll take the stress out of getting answers and treatment:

• Find the right specialist for you using our nationwide register of hospitals, clinics, and private practices
• Help you get an appointment as quickly as possible
• Accompany you to your appointments, or coach you on how to best talk to your doctor and help you generate a list of questions
• Help you to understand test results, recommendations, and treatment options so you can make the decisions that are right for you

Let us help you get the answers you need.

Problem: You experience a serious injury or are diagnosed with a serious illness. At this difficult and frightening time, you have decisions to make about treatments, specialists, and worst-case scenarios.

How We Can Help: We’ll make sure you get the best care and have everything you need to make the decisions that feel right to you:

• Present you with clear, easy-to-understand information about your diagnosis and treatment options
• Locate the best doctor for your illness
• Make sure you get all the care and treatments you need and are entitled to, including medications, physical therapy, appointments with specialists, second opinions, and tests
• Accompany you to appointments and procedures

Let us help you get the right treatments.

Problem: Your elderly parent needs support and you want solutions you both feel good about.

How We Can Help: We’ll help you achieve peace of mind:

• Research available options in your area
• Explain the most important factors in selecting quality long-term care
• Assist you in making the right choice for your family

Let us help you find the perfect fit for your parent.

Problem: You or a loved one has a chronic, ongoing condition involving doctors across multiple disciplines, and it’s hard to keep track of it all.

How We Can Help: We’ll help coordinate your care for better results:

• Keep track of diagnoses, recommendations, and prescriptions from all involved physicians
• Ensure all of your doctors have all of your information
• Help your doctors work in concert with each other on your behalf
• Accompany you to doctors’ appointments to be sure all aspects of your care are taken into account

Let us help you streamline your care.

Problem: You or a loved one have been diagnosed with a terminal illness and need to plan for end of life care.

How We Can Help: We’ll support you or your loved one throughout this phase of life:

• Help you decide when to continue treatment and when to move to hospice and/or palliative care
• Be your advocate for effective pain management and dignified treatment
• Act as liaison to your family and/or healthcare team
• Accompany you or your loved one to doctor’s appointments
• Oversee any hospital care
• Communicate with loved ones living in or outside of the area to help keep them updated
• Introduce you to support groups, nursing homes, hospice care, and pet care

Let us support you through this phase of life.

Problem: You or a loved one would like to engage in end of life planning

How We Can Help: We’ll help you put everything in order so you can rest easy:

• Help you understand end of life decisions and options so you can decide what’s best for you and your family
• Help you create a personalized living will and advanced healthcare directive that covers all the what-ifs should you become ill—and ensures your wishes will be followed
• Assist you with additional healthcare related legal documents such as durable power of attorney for healthcare and personal finances, and physician’s orders for life-sustaining treatment (POLST)

Let us help you find peace of mind.

If you or a friend or relative are facing one of the difficult challenges described here, we’d sincerely love to help. Reach out today.